Pharmaceutical insurance over charging for medications and not abiding by the insurance plans coverage terms, this really irks me. I called them about being over charged when comparing what I paid at the pharmacy to the online listed "out of pocket" cost of the medications. After battling thru 3 phone calls, 3 reps that didn't speak or understand English well enough to communicate, being disconnected and then finally getting an English speaking US rep on the line. I finally found out that they admit to seeing the problem but can not answer the question of "Why?" [not even the supervisor] So now there is a "research ticket" on all our medications and costs to acquire an explanation of these discrepancies. Ugh. Just another way to screw us over, sad thing is that this was probably happening ALL year last year but I had no idea because I never checked. NOW... I know to ALWAYS verify costs of ALL medications and ask questions when there are discrepancies! Now I am curious as to if I can get reimbursement for overpaying on all of these! (It is doubtful but it would be nice and the honest thing for them to do.) I will have to ask on Friday when I get to call them back for my answer!
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